Frequently Asked Questions
Real questions we hear before, during and after a seasonal visit.
About the service
What exactly is included in a Spring Opening Visit?
Cover removal, a system check of pumps, filters and heaters, and water testing to confirm the pool is ready for the season. Details are on our Openings & Closings page.
What area do you serve?
We currently work across Calgary, AB and the surrounding T3A 5R8 area. Message us with your address and we will confirm whether it falls in our route.
Do your plans cover above-ground pools?
Our three plans are built around residential inground pools. Tell us your pool type when you reach out and we will let you know if it fits.
How long does the Seasonal Maintenance Plan run?
It runs as a scheduled series of visits from May through September, the active swim season in this region.
Process & scheduling
How do I start the process?
Send a message through the contact form or call us. We ask a few questions about your pool, then confirm a visit window.
How far ahead should I book?
Spring openings and fall closings fill up by season, so reaching out a few weeks ahead helps secure your preferred date.
What does the assessment involve?
A short conversation, sometimes with a few photos, covering pool size, equipment age and access to the pad and cover.
Can I reschedule a confirmed visit?
Yes — see our cancellation policy for the current notice window.
Pricing & payment
What does the price include?
Each of our three services lists what is included on the services page; unusual site conditions are discussed before a visit begins.
How do estimates work for anything outside the three plans?
Work such as repairs or construction coordination is quoted separately after a site conversation; see Pool Construction.
What is your refund policy?
Our Payment & Refund Policy sets out how refunds are handled for cancelled or incomplete visits.
Practical
What are your working hours?
We are reachable Monday – Friday, 08:30–17:30, Eastern Time (ET) — AB T3A 5R8.
How do I reach the team?
By phone at +1 403-298-6174 or email at [email protected].
Where is Northshore Basin located?
Our registered address is 214 Edgebrook Grove NW, Calgary, AB T3A 5R8.
3
Fixed, scoped services
Monday – Friday
08:30–17:30
Logged
Every visit recorded in writing
Scheduling at a glance
Openings run late April through May, maintenance runs May through September, and closings run September through October. Lead times are shortest in mid-season and longest right at the start and end of it, so earlier contact generally means more date choice.
If you are not sure where to start
Send a message with your pool type and the service you think you need.
We reply within our working hours with any follow-up questions.
A visit window is confirmed and added to our schedule.
A couple more things people ask
Do you offer a single visit outside the three seasonal plans?
Not on a routine basis — our schedule is built around the three fixed services. If your situation is unusual, message us and we will tell you honestly whether we can help.
Will the same technician visit every time?
We try to keep one technician assigned to a property through the season, so the person who opens your pool is usually the same one who closes it.
Still have questions?
Reach out directly and we will answer as soon as we can during our working hours.